Latin America
REPÚBLICA DOMINICANA - INAPA
The project, financed by the World Bank, includes the preparation of the technical, commercial, and social audit, as well as the energy efficiency study of the drinking water supply system in the service area covering the urban zone of Moca and the municipality of Gaspar Hernández, in the Espaillat province of the Dominican Republic.
Based on the definition of the baseline and the results of pilot experiences carried out in selected sectors, work is currently underway on the strategic planning deliverable, including the definition of short-, medium-, and long-term improvement plans aimed at enhancing key technical and commercial management indicators, as well as financial and environmental sustainability. This will enable a substantial medium-term improvement in indicators such as drinking water quality, average service pressure, continuity, and service coverage.
The population served by the provider CORAAMOCA is approximately 180,000 inhabitants. In the short term, the project includes a strong institutional strengthening component. To date, this has involved the implementation of a GIS information system; a customer registry; a preliminary network cadastre; and initial modeling of the water supply systems. In parallel, operational and commercial management processes have been reviewed, and a training plan has been developed with a focus on process reengineering and digital transformation.
The project also includes the preparation of technical specifications for sectorization works, a metering plan, and the procurement of equipment for the effective implementation of the non-revenue water (NRW) reduction plan.
The project is part of a broader program financed by the World Bank, whose objectives include the universalization of drinking water and sewerage services, as well as improving drinking water production and ensuring the sustainable management of the service. Accordingly, the present project includes the development of an economic and financial model, with the definition of the tariff structure and projections.
ECUADOR
Public-Private Partnership between Ecuador’s Public Water Company EPA-EP and Aguas de Valencia S.A.
The public-private partnership between the Public Water Company EPA-EP and Aguas de Valencia S.A. marked a national milestone, becoming the first collaboration of this kind in the country’s water sector. The agreement drove a comprehensive process of modernization, digital transformation, and improvement of commercial management, with the aim of ensuring the financial sustainability of the institution and strengthening integrated water resource management.
The project was structured around complementary initiatives aimed at improving billing, revenue collection, and technical efficiency, aligned with the mission of the Public Water Company: to manage, administer, and supervise water infrastructure, as well as to provide technical and commercial assistance to water service providers nationwide.
Main lines of action:
- Project 0 – Coordination and knowledge transfer: This included a comprehensive audit, process reengineering, and the implementation of a new Commercial Management System. The process was carried out through joint work between Aguas de Valencia specialists and the public company’s internal teams. Full implementation was completed in 2019 after three years of deployment and capacity transfer.
- Project 1 – Increase in billing and revenue collection: Developed in parallel with Project 0, it focused on cleansing the National Authorization Database of SENAGUA, as well as integrating new processes and technological tools in regional centers and customer service.
One of the main innovations was the creation of the first georeferenced registry of users of the country’s main irrigation systems. To ensure its success, a Communication and Social Engagement Plan was implemented with communities and key stakeholders, ensuring acceptance and achievement of the project’s objectives.
This partnership introduced a pioneering public-private collaboration model in Ecuador, modernizing water management at the national level
At Aguas de Valencia Internacional, we continue working on our expansion and launching new projects in Colombia, Brazil, Mexico, Guatemala, and Paraguay.
